Point Health Patient Advocacy Services

Healthcare Navigation

When you have time to make an informed decision about where to receive medical care, Point Health’s patient advocates help you pick the best option for your budget and preferences. Your patient advocate can help you: Search for the hospitals, prescriptions, surgery centers, and medical facilities for non-emergency procedures that fit your needs. Compare estimated costs of outpatient procedures. Transfer medical records. Contact and schedule appointments.

Medical Bill Negotiation

Have a huge ER bill? Or maybe you were stuck with an out-of-network bill that’s more than you can afford. No matter the situation, Point Health’s bill negotiators can step in on your behalf to negotiate your medical bill. When you or a covered family member have bills totaling over $2,000 from a single-related medical incident during membership contact your bill negotiator, give them your bill information, and they’ll take it from there.